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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up menu will show up. It comprises thorough info about all the actions that you can carry out on the page in question. Each context menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast assortment of instructional video clips describing how to use our web hosting Control Panel. They're intended for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can swiftly get to know our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you are looking for, have a peek at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual clients and offers practical solutions. We regulary "revamp" our FAQ database with new articles in an attempt to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, you can get in touch with our excellent team of customer support engineers available 24x7 and eager to help you with any query. Each support ticket you send will be replied to in less than sixty minutes (the average trouble ticket response time is approximately 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 258221

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com